Return, Exchange, and Refund Policy

50s Online Store

Last Updated: July 1, 2026

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First: Introduction

50s Online Store is committed to providing a reliable and secure shopping experience for all customers. It operates as a multi-vendor marketplace where products are sold by independent merchants registered on the platform.

This policy outlines the terms and procedures for returns, exchanges, and refunds, ensuring a balance between the rights of both the customer and the merchant, and complying with the regulations and laws of the United Arab Emirates.

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Second: Scope of Policy

This policy applies to all orders purchased through the 50s Online Store, unless otherwise stated on the product page or due to the nature of certain products that are non-returnable.

Third: Conditions for Accepting Returns

The customer is entitled to request a return if all of the following conditions are met:

  1. The return request must be submitted within 7 calendar days of the date of receiving the product, unless otherwise stipulated by law or the product itself.
  2. The product must be in its original condition and unused.
  3. The product must be in its original packaging, including all accessories, manuals, and any gifts.
  4. The purchase invoice or order number must be provided.
  5. The product must not be among those excluded from returns.

Fourth: Products That Cannot Be Returned or Exchanged

The following products cannot be returned or exchanged unless they are damaged or have a manufacturing defect:

  • Custom-made or personalized products.
  • Underwear and swimwear.
  • Cosmetics and personal care products after opening.
  • Food and beverage products.
  • Flowers and plants.
  • Gift cards and electronic vouchers.
  • Software and digital products after activation or downloading.
  • Opened health or medical products.
  • Any product that has been used or damaged due to misuse.

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Fifth: Accepted Returns

Return requests are accepted in the following cases:

  1. Receiving a product different from the one ordered.
  2. A manufacturing defect.
  3. The product arrived damaged during shipping.
  4. The product does not substantially match the description or images.
  5. Receiving a quantity, size, or color different from the order.

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Sixth: Return Rejections

Return requests may be rejected if:

  • The product has been used.
  • The product has been damaged by the customer.
  • Labels or product tags have been removed.
  • The original packaging or accessories are missing.
  • The return period has expired.
  • The product is found to be undamaged and as described.

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Seventh: Exchange Policy

The product may be exchanged in the following cases:

  1. A manufacturing defect.
  2. The product arrived damaged.
  3. The size, color, or model received did not match the order.
  4. The merchant approves the exchange according to the product policy.

Exchanges are subject to the availability of the replacement product in stock. If the replacement is unavailable, the product price will be refunded according to the refund policy.

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Eighth: Return or Exchange Request Process

To submit a request, the customer must:

  1. Log in to their account at the 50s Store.
  2. Select the desired order.
  3. Click on “Return or Exchange Request.”
  4. Specify the reason for the request and attach photos if necessary.
  5. Wait for the request to be reviewed by the customer service team and the merchant.

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Ninth: Request Review

After receiving the return request:

  1. It will be reviewed within a maximum of 3 business days.
  2. The store may request additional information or photos of the product.
  3. The customer will be notified of the request’s acceptance or rejection, along with the reason.

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Tenth: Receiving the Returned Product

If the return request is approved:

  • Coordination will be made with the shipping company to receive the product, or
  • The customer can drop off the product at a location specified by the store, if available.

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Eleventh: Return Fees

The merchant will bear the return fees if:

  • The wrong product was sent.
  • There is a manufacturing defect.
  • The product arrived damaged.
  • The product does not materially match the description.

The customer will bear the return fees if:

  • They wish to return the item without any defect or error on the merchant’s part.
  • They request a size or color change based on their personal preference, if the merchant agrees.

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Twelfth: Refund Policy

After the return request is approved, and the product is received and inspected:

  1. The refund will be issued using the same payment method used at the time of purchase, whenever possible.
  2. For cash on delivery, the amount will be transferred to the bank account or e-wallet specified by the customer.
  3. Refunds are processed within 7 to 14 business days, and this timeframe may vary depending on the bank or payment service provider.

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Thirteenth: Cancelled Orders

An order may be canceled in the following cases:

  • Before the order is shipped.
  • If the product is unavailable.
  • If the customer cannot be contacted to confirm their information.
  • If fraud or misuse is detected.

In these cases, any amounts paid will be refunded according to the refund policy.

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Fourteenth: Fifties Store’s Responsibility

The Fifties Store’s role is limited to managing the platform and coordinating between the customer and the merchant. It is responsible for:

  • Receiving return and exchange requests.
  • Reviewing orders.
  • Coordinating with the merchant and the shipping company.
  • Assisting in resolving disputes.
  • Issuing the final decision if an agreement cannot be reached between the parties, in accordance with applicable regulations.

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Fifteenth: Misuse of the Return Policy

The Fifties Store reserves the right to refuse or restrict return requests if misuse of the policy is detected, including:

  • Unjustified and repeated return requests.
  • Using products and then returning them.
  • Providing false information or claims.
  • Misusing the platform’s services.

In serious cases, a user’s account may be suspended or closed.

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Sixteenth: Policy Amendment

The Fifties Store may amend this policy at any time. Amendments will become effective upon posting on the website or application. Continued use of the platform constitutes acceptance of these amendments.