50s Online Store

Last Updated: _ / _ / 20___

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First: Introduction

This policy governs the shipping and delivery of orders purchased through the 50s online store. It clarifies the rights and obligations of the customer, the merchant, and the platform regarding order processing and delivery.

The 50s store operates as a multi-vendor marketplace. Each merchant processes their own orders, while approved shipping companies handle delivery according to the terms outlined in this policy.

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Second: Delivery Service Scope

  1. The 50s store offers delivery within the United Arab Emirates.
  2. International shipping may be available for certain products, as determined by the merchant.
  3. Shipping options vary depending on the city, region, shipping company, and product type.

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Third: Order Processing

  1. Order processing begins after payment confirmation or order confirmation in the case of cash on delivery (if applicable). 2. The merchant is obligated to prepare and deliver the order to the shipping company within 24 hours of receiving it, unless a different timeframe is specified on the product page.
  2. The processing time for some custom-made or special-purpose products may vary and will be explained before the purchase is completed.

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Fourth: Delivery Time

Delivery time depends on the customer’s location and the shipping company, and is approximately as follows:

Within the UAE: 1 to 3 business days

Remote areas: May extend to 7 business days

International shipping: Varies depending on the country and shipping company.

These times are estimates and may change according to operational circumstances.

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  1. Shipping fees are calculated before payment and are clearly displayed to the customer.
  2. The standard delivery fee within the UAE is AED 20 unless otherwise announced.
  3. Free shipping may be offered on certain products or upon purchase exceeding a certain value, as part of promotional campaigns.
  4. International shipping fees vary depending on the country, weight, and dimensions.

Sixth: Order Tracking

  1. The customer receives a notification upon order confirmation.
  2. A notification is sent to the shipping company upon the order’s delivery.
  3. The customer is provided with a shipment tracking number when available.
  4. The order status can be tracked through the customer’s account or via the shipping company.

Seventh: Order Receipt

  1. The customer must verify the recipient’s information and delivery address before completing the order.
  2. The package must be inspected upon receipt. If there is visible damage, it is recommended to document this with the delivery representative and notify customer service within 24 hours.
  3. The customer’s signature or receipt of the order constitutes proof of delivery unless proven otherwise.

Eighth: Delays

Delivery may be delayed due to unforeseen circumstances, including:

  • Weather conditions.
  • Natural disasters.
  • Traffic congestion.
  • Technical malfunctions.
  • Government or customs procedures.
  • Public holidays and national events.
  • Security or emergency situations.

In these cases, the 50s Store or the merchant is not responsible for delays resulting from these circumstances, while being obligated to inform the customer whenever possible.

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Ninth: Delivery Failure

Delivery may be impossible in the following cases:

  • Incorrect address provided.
  • Failure to respond to the shipping company’s calls.
  • No one is available to receive the order.
  • Customer refuses to receive the order without a legitimate reason.

Delivery may be rescheduled or the order canceled according to store policies, and additional fees may apply in some cases.

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Tenth: Merchant’s Responsibility

The merchant is obligated to:

  1. Prepare the order within the specified timeframe.
  2. Ensure the product matches the description.
  3. Package the product securely and appropriately.
  4. Deliver the order to the shipping company on time.
  5. Rectify any errors related to the product or packaging.

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Eleventh: Shipping Company’s Responsibility

The shipping company is responsible for:

  • Safeguarding the shipment during transit.
  • Delivering the order to the specified address.
  • Updating the shipment status.
  • Communicating with the customer when necessary.
  • Processing claims related to damage or loss during transit according to their terms and conditions.

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Twelfth: Fifties Store’s Responsibility

The Fifties Store’s role is limited to managing the platform and connecting customers with merchants. It is responsible for:

  • Monitoring order fulfillment.
  • Coordinating with merchants and shipping companies in case of any issues.
  • Providing technical support and customer service.
  • Assisting in resolving disputes between customers and merchants.

The Fifties Store is not the actual carrier of shipments and is not liable for delays or damage caused by the shipping company or circumstances beyond its control, except as otherwise provided by law.

Thirteenth: Loss or Damage of Shipment

In the event of loss or damage to the shipment during transit:

  1. The customer must notify Al Khamsin Store within 48 hours of receipt or the expected delivery date.
  2. An investigation will be opened with the shipping company and the merchant.
  3. If the damage or loss is found to be due to the merchant’s or shipping company’s error, the customer will be compensated according to the return and refund policy.

Fourteenth: Amendment to Shipping Policy

Al Khamsin Store reserves the right to amend this policy at any time. The updated version will be published on the website, and continued use of the platform constitutes acceptance of the amendments.

Fifteenth: Applicable Law

This policy is governed by the laws and regulations of the United Arab Emirates, and the competent courts in the UAE shall have jurisdiction, unless otherwise stipulated by applicable laws.

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Contact Us

For inquiries related to shipping or delivery, please contact customer service via:

Email: support@50s.ae (This will be replaced by the official email address upon launch).

Phone:

Customer Acknowledgment

By using the 50s online store and completing any purchase, the customer acknowledges having reviewed and understood all the terms of the shipping and delivery policy and agrees to abide by them.